Get in Touch
Have questions about Eva? We're here to help. Reach out to our team for support, feedback, or partnership opportunities.
Get help with your account or technical issues
support@evahelpme.com
Speak directly with our support team
Currently unavailable
Visit our headquarters
1500 1st Ave N, Birmingham, AL 35203
When we're available to help
Monday - Friday, 9AM - 6PM CST
Frequently Asked Questions
Quick answers to common questions about Eva and our services.
Getting started is easy! Simply sign up for an account, choose your plan, and you can begin chatting with Eva immediately.
Our technical support team is available via email and phone during business hours. For urgent issues, please email us at support@evahelpme.com and we'll respond within 24 hours.
Yes, you can cancel your subscription at any time through your account settings. There are no cancellation fees, and you'll continue to have access until the end of your current billing period.
Your privacy is our top priority. All conversations with Eva are encrypted and stored securely. We never share your personal information with third parties without your explicit consent.
Yes! We offer custom enterprise solutions for organizations looking to provide mental health support to their employees. Contact us at hello@evahelpme.com for more information about enterprise pricing and features.
We love hearing from our users! You can provide feedback through the app, email us at support@evahelpme.com, or use the contact form on this page. Your input helps us improve Eva for everyone.
Response Times
Email Support
Within 24 hours
Phone Support
Immediate during hours
Technical Issues
Within 48 hours